Concierge Services

No matter where your customers go or what they need, help is just a phone call away with our worldwide concierge services. Our experienced, multilingual staff is available 24 hours a day, 365 days a year to assist with a wide variety of services from planning travel and entertainment to arranging business meetings and extraordinary experiences. Whether your customers need restaurant reservations in a foreign city, tickets to a high profile event, or golf tee times for a business outing, their needs will be our priority. We pride ourselves in exceeding expectations through excellent customer service.

Your benefits:

  • Creates loyalty
  • Provides unique differentiation
  • Provides premium service at a great value
  • Differentiation in acquisition campaigns
  • Bundles with business packages
  • Extends your network globally
  • Branded 24/7 hotline with access to multilingual associates

Your customers' benefits:

  • Travel arrangements such as air, hotel, and car rental reservations for non-travel customers
  • Entertainment planning including booking restaurant reservations, securing event tickets and planning unforgettable experiences
  • Specialty gift purchases with a reminder service
  • Business needs like technology rentals and golf tee times

From Our Customers

When one of our customers wanted to take his 10-year-old son to Super Bowl XL, he called the concierge service that Mondial Assistance had designed and custom-branded for his credit card provider. He spoke with a knowledgeable and friendly customer service associate who found him a package that included game tickets, ground transportation, and even the chance to meet some of the players.

Contact Us

For more information about our concierge services, contact:

Steve Utley
Director of Sales, Specialty Markets USA
Telephone: (804) 673-1408
Email: steve.utley@mondialUSA.com