Mondial Assistance USA - What We Do - Consumer Specialty Insurance

If anything goes wrong, we're ready to help.

Travel Family Your customer breaks his ankle in two places the day before he departs on his trip. There goes his deposit. Another client's flight connection is delayed overnight. Add an extra night in a hotel and a couple of meals to the travel tab.

They've invested plenty already. Why leave their trip in the hands of fate when Mondial Assistance is there to cover the unexpected?

When your customers insure their trip with us, we reimburse them for any nonrefundable costs should they have to cancel or interrupt their plans for covered reasons. We also pay them back for out-of-pocket expenses incurred during trip delays. And if your customers have a medical or dental emergency while they're away from home, Mondial Assistance transports them to an appropriate facility and covers any losses they incur for treatment.

We even support your clients with 24/7, multilingual customer service to give them assistance whenever and wherever they need it.*

And whatever kind of adventure they choose, Mondial Assistance has a plan specifically designed for it. Business or pleasure. Cruise or tour. International or domestic.

So don't let your customers take a chance. When they pack the sunscreen and umbrella, make sure they take Mondial Assistance along, too.

* Please have your customers review their letter of confirmation and certificate of insurance/policy for specifics about the policy that they purchased.

"Delta.com customers have found significant value and convenience with the ability to purchase trip cancellation/interruption insurance while making flight reservations. We are very pleased with the benefits we have received as a result of Mondial’s Travel Insurance 2.0 platform."
- Bob Kupbens, Vice President, eCommerce, Delta Air Lines

"Our experience with Access America has been excellent. You have been responsive to our needs and demonstrated great flexibility in developing and supporting a unique program for us. You deliver the promise. Thank you for your high-quality service and valued partnership. We look forward to a long and successful relationship."
- Tim Irwin, President and CEO, Pleasant Holidays

"Since introducing Ticket Protector on continental.com we have found that our online customers are responding to the value and convenience of purchasing Trip Cancellation/Interruption insurance while making flight reservations. The staff at Access America provided and implemented the technology solution that made integrating the offering seamless for us."
– Ken Penny, Continental Airlines

Have a story that you'd like to share? Email us!

While on his honeymoon, one of our customers lost his wedding band. After a frantic search, he and his bride called us for help. We reassured them that we would reimburse them for the missing ring and explained the steps they needed to take to file their claim. The rest of their honeymoon was more enjoyable once they had our assurance that they were covered.

Have a story that you'd like to share? Email us!

For more information about our travel insurance solutions, contact:

Jason Rice
Vice President, Sales USA
Telephone: (804) 673-3573
Email: jason.rice@mondialUSA.com

Customer Service
Email: customerservice@accessamerica.com
Phone: 1-800-284-8300